Privacy Policy

1. Introduction

ThaiClinicHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, in compliance with Thailand's Personal Data Protection Act (PDPA).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, phone number
• Clinic Information: Clinic name, address, contact details, descriptions, images
• Payment Information: Billing address, payment method details (processed by Opn Payments, 2C2P, Xendit)
• Communications: Messages, reviews, and other content you submit

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service
• Location Data: General location based on IP address
• Cookies: Session and preference cookies (see Cookie Policy below)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Send you marketing communications (with your consent)

4. Information Sharing

We may share your information with:

• Service Providers: Third parties that perform services on our behalf (payment processing, email delivery, analytics)
• Business Partners: With your consent, we may share information with business partners
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where required by law.

7. Your Rights (PDPA)

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@thaiclinichub.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@thaiclinichub.com
• Address: Bangkok, Thailand